1. Where we ship
Shipping availability depends on the delivery address, product, and available courier options. Please share your destination when enquiring so we can confirm whether delivery is possible. International delivery, if offered, will be quoted separately.
2. Processing and dispatch
Order processing may vary with stock availability, garment selection, any agreed alterations, and other order details. We will share the expected dispatch timeframe when your order is confirmed. Please do not assume that an item ships immediately unless we expressly confirm this.
3. Delivery estimates
Estimated delivery times depend on the destination and selected shipping service and will be communicated when available. Courier estimates are not guaranteed arrival dates; severe weather, holidays, customs inspections, and carrier disruptions can cause delays.
4. Shipping fees and customs
Any delivery or handling charges will be disclosed before you finalise an order. For international shipments, customs duties, import taxes, or local fees may apply; responsibility for these charges will be clarified before the order is confirmed.
5. Tracking and delivery updates
If tracking is provided by the shipping partner, we will share available tracking details after dispatch. Please ensure your name, phone number, and shipping address are correct to help prevent delays or unsuccessful delivery attempts.
6. Damaged, missing or incorrect items
If an order arrives damaged, incomplete, or different from what was confirmed, contact us promptly with your order details and clear photographs where possible. We will review the issue and explain the available resolution in accordance with applicable law and the confirmed order terms.
7. Changes and assistance
Contact us as soon as possible if you need to update an address or discuss a delivery issue. Changes may not be possible after dispatch. For help, call +91 844-7777-275. You can also review our Terms & Conditions for order-related information.